Contact
Write to us: info@tkumaproject.org
We reply within a working day, usually sooner.
What to write about
The confirmation email doesn't arrive, you can't sign in, photographs won't upload — write, we'll sort it out.
Your artist application was declined and the reason isn't clear — write, we'll explain in more detail and tell you what to fix.
You noticed a work that breaks the rules or someone's rights — let us know. Every work has a "Report" button, but email works too.
You want to suggest a new category — tell us what works would go in it. Categories are added by the administration.
What we can't help with
We are not part of the transaction between buyer and artist. Price, delivery and payment are agreed directly. If a deal falls through we can review the conversation following a complaint, but we cannot refund money or force anyone to keep a promise — the platform is not a party to the contract.
For artists
If photographing your work or writing a description feels hard — write to us. It is not a paid service and not a silly question: half of all good work is lost at exactly this step.